Knowledge and Customer Service Sold Me
I don't normally use big name companies...I like "mom and pops", but I had a situation with a client's property that was growing scarier by the minute. We had a leak in the kitchen of an unknown source. Tenants already proven to have sensitivity to the four letter "M" word. They had a very reputable contractor come and look at the situation found the leak and quoted us almost $4000 to repair, which came with the big scary mold remediation and air testing. Of course the health of the tenants being top concern.
Sabena and Tom were recommended to me as a second opinion and Tom ran right out to take a look. Found that the leak was coming from the sink flange and not the slab....big difference. All I needed there as a simple fix from my standard old plumber. Tom also was able to calm the concerns of the tenants and myself of different types of mold. Yes we had mold as there had been multiple days of water sitting under the sink and the wood cabinets were wet. The mold that was happily growing there...although affecting the kids, was more like a pollen would be and not a poison as some molds can be. With nerves calmed, we took the next day for the plumber to fix the leak and Tom checked in on us to see if he could come in the afternoon and clean up the mold and dry everything out.
Saved my client $$$$ and I now am a huge SERVPRO fan! Especially Sabena and Tom! Their knowledge and customer service sold me and saved me.