What our Customers say...
Josh and Tom are the Best in the world!
SERVPRO is just shy of perfection!! There's nothing negative I can say about them for improvement. I wish SERVPRO did our rebuild. The other company was a nightmare and I know SERVPRO would have done a much better job with their professionalism, excellent customer service and attention to detail.
No recommendations for improvement. The team was excellent!
Tom, Raul, and Jonathan were the ideal team. They were efficient and professional and very personable. They put all of my worries to rest. I'd highly recommend them to anyone who needs help.
Staff was on site quickly and was very helpful and friendly, I will definitely recommend your services!
Keep on doing the way you do. All SERVPRO employees were very helpful during this process. -Ed O.
All in all, we had a great experience with SERVPRO of East Riverside who helped my husband and I with water and mold issues in an apartment building we manage. We would recommend them to anyone who is looking for damage restoration.
Due to the fires my home had a lot of smoke damage. The crew did a great job cleaning up both inside and outside.
I don't normally use big name companies...I like "mom and pops", but I had a situation with a client's property that was growing scarier by the minute. We had a leak in the kitchen of an unknown source. They had a very reputable contractor come and look at the situation found the leak and quoted us almost $4000 to repair...which came with the big scary mold remediation and air testing. Of course the health of the tenants being top concern, I also needed to be cautious not to throw my client's money through some unnecessary air filtration system that just makes it disappear and does nothing for the air.
Sabena and Tom were recommended to me as a second opinion and Tom ran right out to take a look. Found that the leak was coming from the sink flange and not the slab....big difference. All I needed there as a simple fix from my standard old plumber. Tom also was able to calm the concerns of the tenants and myself of different types of mold. Yes we had mold as there had been multiple days of water sitting under the sink and the wood cabinets were wet. The mold that was happily growing there...although affecting the kids, was more like a pollen would be and not a poison as some molds can be. With nerves calmed, we took the next day for the plumber to fix the leak and Tom checked in on us to see if he could come in the afternoon and clean up the mold and dry everything out.
Saved my client $$$$ and I now am a huge SERVPRO fan! Especially Sabena and Tom! Their knowledge and customer service sold me and saved me.
Our condo got flooded from the unit above us and that evening my in laws recommended we call Tom and his company. They took extremely good care of us from setting up blowers and dehumidifiers, doing the demolition so the insurance could get an estimate of the extent of damage and repairs required, and then finding all the right people to get the job done. They packed up our stuff for us and brought it all back safely. Everything is back to normal and we couldn't be happier with the service they provided. We are so grateful to be in our home again, and have it be a little better than when we left.
Very personable and knowledgeable about water damage
I appreciate SERVPRO of East Riverside City coming to my rescue!
The SERVPRO technician informed me every step of the way during the time of the water damage clean up. He was very personable. The technician showed up on time. He represented SERVPRO very well.
I appreciated all the help that the technicians provided. They were very cordial and understanding. Thank You.
The SERVPRO tech was very knowledgeable and courteous. He was very prompt in acting to take care of all the issues. If I had another issue like this again, I would definitely call him back
I appreciate SERVPRO of East Riverside City coming to my resuce!
Unfortunately, I have had the pleasure of having to use different restoration companies in my line of work. So I would like to give a shout out to the SERVPRO team in East Riverside. They have been by far, the easiest most enjoyable company that my company has had to work with. From Sabena in Sales and Marketing, to the operation team, nothing but great service all the way around. I was also pleasantly surprised to hear that they also do other services besides disaster relief, like flooding, fire etc., they also do preventative cleaning as well. So I won't have to contact them the next time something goes wrong, I can also call them to do simple and complex cleaning needs that I might have for my businesses.
All and all, I would recommend SERVPRO to anyone in the Greater Riverside Area.
Very impressed with knowledge and personnel. Jamey is a hardworking person and is a valuable assert to SERVPRO.
Your staff was great, thanks
Once again Jamie did an exceptional job I’m very glad we’re doing business and look forward to it again in the future. Have a great weekend! -Billy G.
Your technician was Awesome!! Very Professional
Staff was amazing! Definitely courteous and attentive. I would 100% recommend SERVPRO to my friends and family!!
Rick was extremely helpful. He made the process very easy.
Everything was fine
They were helpful, resourceful, knowledgeable, extremely above & beyond satisfied with Rick's services.
The technicians were Terrific!
Thanks to Tom who made this experience easy. You guys are the best.
Tom was fantastic! They did great work, and Rick was also a valuable source of information on how to deal with insurance and the rebuild. They really helped us calm down too. Thanks!!
Wilmer provided outstanding service! He was professional, courteous, resourceful, prompt, dependable and knowledgeable. He was very kind, patient, supportive and thoughtful throughout the entire process!!
Tom got the tarp on the roof to prevent water damage very quickly. Highly Recommend!
This was my first claim ever on my home. I was satisfied with Wilmer and his courteous treatment. I appreciate (Wilmer) explaining to me the process with the insurance company.
I couldn't be more impressed with Wilmer. He was extremely helpful, courteous and made this whole experience much easier!
I'm very happy with my service and Wilmer's patience in having to explain everything.
This was my first experience of this type and it went much better than I anticipated, thanks to WIlmer
Everything went well. Wilmer was a great help!
Jamey was very friendly and always cleaned up before he left and always said goodbye, I liked that. :D -Thank you!
Tom, Wilmer and Jamey were great and prompt. I would recommend SERVPRO for sure!!
Wilmer was helpful, provided explanations and was always very pleasant and on time. He made the process easier.
Jamey was so professional and always on time. He always kept me inform of the process. Thank you!!
I will totally recommend your staff and your company
Everything was fine, nothing to add
Jamey was a professional and has a great personalty Great friend, Everyone was very very helpful and treated me like family
I will TOTALLY recommend your staff and your company!!
Thank you, looks great
totally satisfied thank you for being so helpful
---> 10+ score
You all have been so helpful through everything, thank you!
Very helpful, thank you. (Board-up of broken window)
Jamey was very knowledgeable and Rick (in the office) was super helpful. Thank you for everything!
Our condo got flooded from the unit above us and that evening my in-laws recommended we call Tom and his company. They took extremely good care of us from setting up blowers and dehumidifiers, doing the demolition so the insurance could get an estimate of the extent of damage and repairs required, and then finding all the right people to get the job done. They packed up our stuff for us and brought it all back safely. Everything is back to normal and we couldn't be happier with the service they provided. We are so grateful to be in our home again, and have it be a little better than when we left.
Thank you for explaining so much, and answering all our questions. We were just delighted with Rick and Jamey
It was an absolute pleasure working with each member of this team
Thank you so much for everything!!
You guys were absolutely amazing, professional; awesome customer service, and cleaned up "as if it never happened" Thank you so much for everything and all your hard work.