Recent Why SERVPRO Posts

Document Drying and Restoration

11/9/2021 (Permalink)

document restoration, wet papers and SERVPRO logo Without proper handling, valuable files, and irreplaceable documents could be lost forever.

As a leader in the restoration industry, we know timely mitigation is the key to reducing severity and recovering damaged items. Water-damaged paper can rapidly deteriorate. Without proper handling, valuable files, and irreplaceable documents could be lost forever. Let our team help you recover your damaged paper goods before it is too late. 

Vacuum Freeze Drying 

A process in which an item containing moisture is frozen and dried using various vacuums and pressures to achieve sublimation. 

  • Sublimation is the direct conversion of a solid (ice) into gas (water vapor), without passage through a liquid stage. 
  • An example of sublimation is dry ice. Dry ice is made of carbon dioxide, not water. When dry ice is exposed to normal atmospheric conditions, it begins to sublimate, turning from its solid stage into its gaseous stage, bypassing the liquid stage. 
  • Digitizing 

    With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried, or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage. 

    Gamma Irradiation 

    Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods. In gamma irradiation, high-energy photons are emitted from an isotope source (cobalt 60) producing ionization (electron disruptions) throughout a product. In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents that you will encounter will be contaminated. If this is the case, then decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photon-induced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products. 

    Certified Irradiation 

    Unfortunately, many businesses and governments agencies must dispose of counterfeit, faulty, expired, or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image, or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly. 

    Take a look at our website for more helpful blogs at www.SERVPROeastriversidecity.com

    Why and How Mold Grows in Your Riverside City Home

    10/19/2021 (Permalink)

    SERVPRO orange add, white wall will mold Mold growth can occur in 24-72 hours

    The air in your Riverside home is full of mold spores. They travel inside on pets, clothing, shoes, and bags. The spores are invisible to the naked eye, so you may not even realize they are present unless you see black mold growing on a wall or smell an odor that gives it away. There are several elements that contribute to mold growth as well as preventative measures you can take to protect your home.

    Causes of Mold Growth

    The main culprit in fungus growth is moisture. There are several reasons excess moisture may be present in your house:

    • Water damage from leaks
    • Humidity level higher than 50%
    • Condensation from windows or HVAC system
    • Spoiled food

    The mold cleanup process should not only include mitigating the problem itself, but also addressing the circumstances that made it possible to begin with. Mold remediation specialists are trained to handle both mold growth and water damage so that the problem does not return. Special equipment is used, along with our SERVPRO cleaning products to quickly restore your property.

    Prevention of Mold Growth

    Once you pinpoint the issues in your Riverside home that are most likely to cause black mold growth, it becomes easier to prevent it. Monitor humidity levels regularly. Inspect your home frequently for leaks, and have any problem that could result in water damage fixed as soon as possible. Make sure your windows, roof, basement and other areas vulnerable to leaks or flooding are in good condition. Store food properly and throw out food that has expired. These tasks may seem time-consuming, but they're a small commitment compared to having to deal with a mold problem.

       The best way to prevent the mold spores in the air of your home from becoming the black mold growth on your wall is to control moisture. Adopting the proper vigilance needed to protect your home can save you a lot of time and effort in the long run.

    If your home is in need of mold remediation, call us today, we are here 24/7 to help with your mold or water damage needs!

    (951)222-2224 SERVPRO of East Riverside City

    Tips for Staying Healthy as COVID-19 and Flu Season Approach

    10/1/2021 (Permalink)

    yellow caution sign "Flu season ahead" For more information on SERVPRO of East Riverside City's "Certified: SERVPRO Cleaned" call us today! 24/7 (951)222-2224

    The COVID-19 pandemic has challenged business owners and homeowners alike to find ways to live and work without exposing themselves or others to this highly contagious virus. Now, the approaching flu season is set to complicate that challenge even further. To help control the threat that the one-two punch of COVID-19 and the seasonal flu presents, SERVPRO of East Riverside urges everyone to be extra vigilant about following cleaning and disinfecting protocols this year. 

    Scientists at the Centers for Disease Control (CDC) believes both COVID-19 and the seasonal flu spread primarily by droplets made when infected people cough, sneeze, or talk. While not as frequent, it is also believed adults and children can contract COVID-19 or the flu by touching a surface or an object that has virus particles on it and then touching their own mouth, nose, or eyes. The CDC continues to recommend a yearly flu vaccine as the first and most important step in protecting against flu viruses, but experts also emphasize the importance of cleaning and disinfecting frequently touched surfaces daily to help mitigate the potential spread from contaminated surfaces. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

    To limit exposure and control the spread of these double threats, SERVPRO recommends you wash your hands frequently with soap and water or use a hand sanitizer that is at least 60 percent alcohol, keep your hands away from your face, and wear a mask to protect others. For effective daily routine cleaning at home or at work, we recommend first removing surface grime and dirt with soap and water, then following up with a disinfectant. It is easier to feel comfortable about limiting exposure at home where you can control how clean your surroundings are. It is more difficult out in public, but this year especially, it is important to be aware of the space you are in. You need to learn to recognize spaces where cleaning is – or is not – a priority so you can adjust your behavior accordingly.

    For those home and business owners who have specialized cleaning requirements or who simply want the peace of mind that a professional cleaning service can offer in this stressful time, SERVPRO of East Riverside City can help. While we remain a leader in disaster cleanup and remediation situations, we also provide that same ‘deeper level of clean’ for everyday residential and commercial cleaning. In addition, SERVPRO offers their "Certified: SERVPRO Cleaned" program, developed for businesses in response to the pandemic. The high level of confidence that a professionally cleaned space provides offers welcome reassurance to patrons as the flu season intersects with COVID-19.

    SERVPRO specializes in disaster restoration, cleanup, and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information on SERVPRO of East Riverside City's  "Certified: SERVPRO Cleaned" call us today! 24/7 (951)222-2224

    Why SERVPRO Uses Air Scrubbers

    9/14/2021 (Permalink)

    green air scrubber in small room, white walls Air scrubbers, or negative air machine, is a portable air filtration machine.

    Air scrubbers, or negative air machine, is a portable air filtration machine. It draws air from the surrounding environment and passes through a series of filters. These filters efficiently remove particles from the air to help improve indoor air quality. 

    Why Does SERVPRO Use Air Scrubbers? 

    The goal of every restoration job is to safely and efficiently return the indoor environment to preloss condition for the customer. 

    Any job that involves cleanup of sewage, mold and or fire damage will generate significant amounts of particulates and odoriferous (smelly) gases.  These contaminants are a direct result of the damage itself, as well as the necessary process of treating and cleaning damaged materials. An air scrubber helps prevent these undesirable and potentially harmful particles and gases from remaining in the indoor environment. 

    Mold Remediation 

    Mold remediation projects can release large quantities of mold and fungal spores into the air.  These indoor air pollutants can affect the health and comfort of occupants.  Air scrubbers are equipped with multiple pre-filters for removal of visible airborne particles. The final stage filter, HEPA, captures microscopic particles and microbes such as fungal spores. HEPA filters can capture particles as small as 0.3 micros. 

    If you have odors from sewage, mold, fire or water damage, let one of our professionals remove and remediate odors “Like it never even happened.” Call us today 27/7 (951)222-2224 SERVPRO Of East Riverside City is here to help!

    How to Keep Your Home Safe While On Summer Vacation

    8/24/2021 (Permalink)

    Here at SERVPRO Of East Riverside City, we like to offer helpful tips on not only water and fire damage, but other aspects of keeping your home safe. Summer is a great time to vacation, that's when most people head out of town. The kids are out of school, people want to get away from the heat and enjoy a cold beverage on the beach or by the pool.  While you're away on vacation, a criminal may take advantage of this time to break and enter. The last thing you need while you're trying to relax is to wonder whether your home is safe. From leaving a timed light on to make it "look like you're home" to having a friend collect mail, here are the top five tips to safeguard your home.

    1. Get an Alarm System

    If you don't already have one, this is an easy way for peace of mind while you're away. Just by doing a bit of research, you can find an alarm system that works for you. Remember that thieves are also experts at their "jobs," and they know how to tell a fake alarm sign from a real one. If you are traveling often, consider installing a security camera near any entrances.

    1. Take Care of Your Mail

    An overflowing mailbox is a big sign to burglars that no one's been home for a while, making your house an easy target. Ask a friend or a neighbor to help you collect your mail; you can return the favor the next time they are away. Another option is to use USPS's Request Hold Mail Service to halt delivery while you're away.

    1. Double-Check Before You Leave

    This one might seem obvious, but it is still very important to do. Before you leave, walk around your house and make sure all the windows and doors are locked. It's also a good idea to shut your blinds and curtains so burglars can't see all the valuables you've got inside your house.

    1. Let Your Neighbors Know When You'll Be Gone

    Not only can your neighbors help keep an eye out for you, but they can also be a huge help with shoveling snow or mowing the lawn if you're gone for quite a while. Another idea is to ask a neighbor to park in your driveway to make it seem like someone is regularly coming home. And remember to look out for your neighbors when they go on vacation so the whole neighborhood will be safer.

    1. Simulate Normal Light and Sound Patterns Using Timers

    If you've seen Home Alone, one of the most iconic scenes is when Kevin is making a fake party to scare off the burglars. He uses cardboard shadow puppets, loud music, and lighting to make it seem like there are a lot of people inside the house. This is the same kind of idea but a bit simpler. You can buy a timer to turn on a light at night and do the same with a TV or radio.

    For more helpful tips visit our website www.SERVPROeastriversidecity.com

    Need Help With A Hoarding Clean Up?

    8/2/2021 (Permalink)

    bathroom with trash piled up high, white paper plates and white paper balled up  SERVPRO will always treat everyone with empathy and respect in a hoarding situation.

    Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder may experience distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs and can be difficult for the hoarder and family to help with the situation. It can be very overwhelming for the family and they don’t even know where to start. At SERVPRO Of East Riverside we understand how sensitive a hoarding situation can be, and we will always treat everyone with empathy and respect.

     Depending on the amount of work you have to do, hiring professional cleaners is often a good investment for your overall well being.  What is included in a hoarding cleanup service will depend on what is required, but usually includes creating a full inventory of the home, sorting and disposing of belongings, and cleaning and disinfecting the property. Professional cleaners will know the local ordinances regarding disposing of hazardous waste and the appropriate steps to take when dealing with biohazards.

    SERVPRO can remove these unsafe residues according to federal and state laws. The company's deep biohazard cleaning can make any property safe again. The experts at SERVPRO have the experience to tackle a hoarding situation. 

    SERVPRO's biohazard and water damage restoration experts go deep to eliminate stains, odors, and other harmful elements left by biohazard accidents and many other different situations. The company keeps its services hassle-free by helping customers file and process cleanup claims with their insurance.

    SERVPRO’s advanced technology equips its team to tackle residential and commercial water damage and biohazard messes of all sizes. They also offer a range of other cleaning services:

    • Mold removal
    • Carpet and upholstery
    • Ceiling, floors, and walls
    • Drapes and blinds 

    It’s best to work with licensed companies that have experience handling your specific biohazard incident. The more experienced the company is, the better they’ll be at delivering desired results.

    We are here 24 hours 7 days a week, call us today (951)222-2224 SERVPRO Of East Riverside City. 

    How Technology Can Help

    7/28/2021 (Permalink)

    home with white walls and brown fireplace man standing with green shirt in front of camera The Matterport has quick, portable and entry-level 3D scanning

    Water leaks can cause serious damage to a structure and are often difficult to detect until it’s too late. The subtle signs are easy to miss until water begins dripping from the ceiling. At SERVPRO of East Riverside City, we utilize advanced tools that allow us to detect hidden moisture. Chief amongst these is the infrared camera.

    An infrared camera produces thermal images that reveal subtle temperature differences. How? Every object emits infrared light, even cold ones. An infrared camera measures the amount of infrared light that is emitted off of a surface. The measurement is then calculated to determine the temperature. Visible temperature differences indicate the presence of moisture.

    However, identifying a pattern that looks like moisture does not always guarantee the presence of water damage. That's why we follow up on infrared findings using another valuable tool, the moisture meter. The meter will confirm whether we’ve detected is in fact water.

    These tools allow us to detect hidden moisture without cutting into walls, which speeds up the testing process helps keeps costs low. That's the SERVPRO difference!

    Another great technology tool is the Matterport camera. The Matterport works with a wide range of 3D cameras, 360 cameras and iPads designed to suit all your capture needs. This gives you the flexibility to create a Matterport digital twin of any size, scale, and complexity of a whole house or just a room.  This way we are able to get a full scope of the home in 3D imaging, rather than going through the whole house taking pictures on your phone.

    The Matterport is a great on the job tool for:

  • Mobile ready with your iPhone or iPad
  • Quick, portable, entry-level 3D scanning
  • Scanning several rooms or an entire  home
  • Creating highest-quality 3D scans with unlimited 4K photography
  • SERVPRO of East Riverside City has the experience and is able to respond immediately with highly trained technicians who employ specialized equipment and techniques to restore your home or business back to preloss condition.  Call us today! 24/7  (951)222-2224

    What are Signs of Mold Growth in a Bathroom?

    7/28/2021 (Permalink)

    white wall with mold growth on it SERVPRO Of East Riverside is certified to handle mold damage remediation

    SERVPRO has extensive training to handle any type or size of mold remediation in Riverside City homes

    One thing to remember about mold growth is that it will not stop until the conditions allowing it to flourish in a home get eradicated. Only then will remediation efforts work to halt any further mold colony spread or growth. It is vital not to rely on DIY methods and engage a professional company. Signs that you may have a mold issue in your Riverside bathroom include:

    • A musty odor that is persistent
    • Visible signs of mold growth
    • Delamination of tiles or wallpaper
    • Damp conditions that do not diminish due to poor ventilation

    Can Tile With Mold Damage Get Reused After Cleaning?

    When SERVPRO techs handle mold damage remediation in Riverside properties, their goal is to save as much of the structure as possible. Porous items such as sheetrock and fabrics may require disposal if there is no way to return them to a sanitary standard for reuse. However, if the fabrics and clothing can be washed and disinfected in an Esporta washing system, these can be restored.

    Not only do the technicians remove the items that got ruined by the mold infestation, but they also scope the property to discover the reason for it. Frequently seen reasons for this type of issue in a bathroom are unseen leaks behind a wall or poor exhaust ventilation trapping the moist air from showers or baths in the bathroom. In the case of common walls in apartments and condos, the water source should be inspected and fixed.

     SERVPRO of East Riverside at (951)222-2224 is certified to handle mold damage remediation and can determine the reason for the infestation and necessary repairs to help prevent reoccurrences.

    WHAT Does SERVPRO Do?

    7/16/2021 (Permalink)

    green background with question why SERVPRO Why SERVPRO? We have advanced expertise in numerous areas of mitigation and restoration services.

    Why SERVPRO of East Riverside? 

    Each franchise is an individually owned and operated company.  We have advanced expertise in numerous areas of mitigation and restoration services. 

    We work directly with most insurance companies, and are available 24 hours a day, seven days a week.  Technicians at SERVPRO of East Riverside will document every step so you are confident that your home or office is in the right hands.  Over seventeen hundred franchises tell the tale. We have grown phenomenally and are continuing to grow. Your business in Riverside has been the cornerstone of that growth and we recognize that.

    SERVPRO provides Residential & Commercial cleanup of:

    Water & flood damage

    Fire damage

    Storm damage

    Mold remediation

    Restoration services

    SERVPRO of Riverside also performs these specialty services, including:

    Biohazard

    Sewage

    Drapes and Blinds

    Odor Removal

    Air Ducts and HVAC

    Ceilings, Floors, and Walls

    Carpet and Upholstery

    Because of you, we strive to always put our best foot forward. Whether bagging up hazardous waste or speaking with insurance adjusters, our efforts are and always will be to give you our best.

    Without experience, the best intentions are fruitless. We, here at SERVPRO of East Riverside have experience. The staff at our franchise are well trained and professional when performing their duties and/or assessing your situation. If and when you are facing the discomfort of a high-stress situation, find us online SERVPRO Of East Riverside or call us at (951)222-2224 24/7 and we will put those years of experience to work for you.

    SERVPRO’s Professional Disinfectant, What is SERVPROXIDE?

    7/7/2021 (Permalink)

    SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more.

    What Is the Difference Between a Household and Hospital Grade Disinfectant?

    Both cover the range of kill claims for Broad Spectrum microbes, but a Hospital Grade Disinfectant has the added kill claim for Pseudomonas aeruginosa. Pseudomonas aeruginosa is a bacterium that is responsible for many surgical and wound infections in hospitals. Hospital Grade disinfectants will have hospital use claims on product label.

    What Is SERVPROXIDE Made Of?

    SERVPROXIDE is a Hospital Grade EPA Registered water-based disinfectant. It contains the active ingredients of stabilized chlorine dioxide and quaternary ammonium chloride. It also contains a biodegradable, non-hazardous blend of surfactants to help solubilize the microbial proteins which allow the active ingredients to oxidize and kill the microbe more efficiently. SERVPROXIDE carries the EPA’s lowest toxicity category and is NSF certified for direct food contact surface use. It has a wide spectrum of applications on both porous and hard non-porous surfaces. In addition, it has an extensive efficacy list which includes norovirus, rotavirus and adenovirus. Finally, it is a strong and robust disinfectant without the safety issues of other disinfectants that have comparable kill claims.

    Need Cleaning & Disinfection Services for Your Home or Business ?

    Call SERVPRO Of East Riverside today 24 hours a day, 7 days a week! (951)-222-2224

    A Pipe Burst In My Riverside Home, Can SERVPRO Save My Flooring?

    7/6/2021 (Permalink)

    light brown wood flooring saturated with standing water Homeowners have to deal with many things which may include water damage to hardwood floors. Contact SERVPRO right away.

    Without Prompt Professional Water Mitigation, Your Hardwood Floors May Suffer Permanent Damage. 

    Once professionals from SERVPRO arrive at your Riverside home, we can begin assessing the extent of the damage. Our teams can carefully document this process to quickly provide your insurance adjuster with an accurate estimate. Once the initial paperwork is out of the way, our technicians can get to work. 

    Can Hardwood Be Saved After Water Damage? 

    Hardwood usually can be restored after coming into contact with water. However, if your home has a hardwood veneer, restoration may not be possible since veneer flooring is much more easily damaged. Our water mitigation in Riverside consists of:

    Reducing the humidity in the area to a level between 30% and 45%. 

    Lowering the moisture content in the hardwood to 16% to allow for drying with hot air. 

    Removing the floor finish if moisture is not evaporating quickly enough. 

    Drying from below to avoid ruining the floor finish. 

    Throughout these steps, SERVPRO technicians can monitor your subflooring with a moisture meter to ensure that we are drying beyond the surface level hardwood. 

    What Tools Are Used To Dry Out Hardwood? 

    Unless quickly dried, hardwood will begin to develop mold when it has a moisture content above 20%. Our teams use the following equipment to speed up the drying process and avoid further damages:

    Dehumidifiers

    Air movers

    Penetrating moisture meters

    Can SERVPRO Refurbish My Floors if Warping Occurs? 

    Yes, our technicians can help refurbish your hardwood floors if cupping or crowning occurs. Wood flooring typically takes between 1 to 2 months to stabilize down to equilibrium moisture levels. Once your hardwood floors are free of excess moisture, our teams can sand out any remaining warping in your floors and refinish the wood. 

    Call SERVPRO of East Riverside at (951)22-2224 if you need help drying out your home. We will send professional assistance as soon as possible to get you on your way to feeling "Like it never even happened."

    Certified: SERVPRO Cleaned

    7/2/2021 (Permalink)

    wood table with SERVPRO white and green color advertisement plaque on top of the table Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety.

    As our communities re-open in Riverside, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

    Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

    Extensive training and specialized products

    As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

    From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

    3 C’s – Consult, Clean, and Certify

    When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

    • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
    • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
    • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

    Call today for a Certified: SERVPRO Cleaned consultation

    We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

    Call SERVPRO Of East Riverside today at (951)222-2224 for your Certified: SERVPRO Cleaned consultation

    Emergency Sewage Backup

    8/6/2020 (Permalink)

    Sewer backups obviously is a situation we all would like to avoid yet is one that can hit at any time. When it does hit you would agree is a true and definite emergency since the water may contain viruses, bacteria, and other microbes. Our team of professionals have specialized training and equipment to quickly and safely clean sewage backups.

    Water damage is classified by Category, depending on the level of contamination, and how it is handled is based on the specific classification.

    There are three classifications for water loss:

    Category 1: "Clean Water"

    Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

    Category 2: "Gray Water"

    Category 2 water is contaminated. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

    • May contain bacteria and viruses
    • Can quickly degrade into category 3 if left untreated

    Category 3: "Black Water"

    Category 3 water is grossly contaminated and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

    • May contain untreated sewage, harsh chemicals, and microbes
    • Water from flooding rivers or sewer backup

    24 Hour Emergency Service

    Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our team of certified heroes are available day or night and ready for any size disaster. 

    What I Should Know About Bio hazard at Home

    8/6/2020 (Permalink)

    Bio-hazard is not a word that you hear often in regards to a home or office. SERVPRO of East Riverside City is prepared to help you clean up any type of disaster, including bio-hazards, in your home or place of business. The majority of home bio-hazard disasters happen in the bathroom. The main definition of Bio waste is any waste contaminated with potentially infectious materials

    Examples of bio hazards you may face at home: 

    • Human blood and blood products. This includes items that have been contaminated with blood and other body fluids 
    • Animal waste
    • Pathological waste

    Sewage Backups

    Sewage backups and dark water intrusions are more than nasty, smelly deposits – these bio-hazards also introduce harmful microorganisms into a structure. Our team of professionals will remove the sewage, contaminants and moisture and will help ensure the structure is properly cleaned, disinfected and deodorized.

    Blood-borne Pathogens

    Our team of professionals will remove and dispose of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death. We will also clean, disinfect and deodorize the structure.

    Disaster Preparedness

    5/20/2020 (Permalink)

    We know that living in California comes with the threat of earthquakes that can happen at anytime. However, only about 20% of all earthquakes are strong enough to be felt by humans. Is your family prepared for a large earthquake? What about flooding? Depending on where you live, you may not think flooding is a real danger. Did you know it only takes 6 inches of fast moving water to knock down an adult? Think of what it could do to your home.

    We have all heard time and time again that it is a necessity to prepare an emergency kit for everyone within a given household. Have you taken the time to prepare one? When was the last time you went through your kit? Due to the unpredictability of disasters it is recommended that you have a kit: in your house; in each vehicle; and even one at your place of employment.

    What should you put in an emergency kit?

    1. At least 3 days’ supply of food and water

    • 1 gallon of water per person
    • Can opener and basic utensils
    • Canned and packaged or freeze dried foods

    2. Health and Medical supplies

    • Minimum of 3 day supply of all medications/prescriptions
    •  Basic first-aid supplies

    3. Toiletries and personal care items

    •  Soap, shampoo and sun block
    • Toothbrushes and toothpaste
    • Baby wipes, toilet paper and paper towels
    • Contact lenses or spare eyeglasses

    4. Safety Items

    • Whistle
    • Flashlight
    • Multipurpose tool (Swiss army knife)
    • Emergency blanket (or extra blankets)
    •  Radio – if battery operated includes extra batteries. Preferred to get a solar or hand-crank radio

    5. Documents and Identification

    •  Insurance cards, Social Security cards (or copy of these documents)
    • Medical records and immunization cards
    • Family emergency contact information (recommended having a contact outside of the area as phone lines usually will be tied up during a disaster)

    6. Extra

    • Cash – electronics may be down so don’t plan on being able to go to the bank or use an ATM or credit cards
    • Batteries
    • Spare car and house keys
    • Regional maps – everything is electronic these days but a paper map won’t lose its battery & doesn’t require and internet connection

    Check your home for potential Hazards

    Just put up your new flat screen? Have some artwork on the wall that you’ve had since college? A family portrait over the fire places? These are great items that turn your house into a home but in the event of an earthquake they can turn into flying weapons if not properly installed or secured to the wall. Here are a few things to double check, perhaps while doing your spring-cleaning this year.

    1. Pictures and mirrors: ensure they are firmly anchored to the wall, avoid hanging anything over beds

    2. Bookcase and shelves: bolt shelves to studs and strap bookcases to walls

    3. Breakables: store in cabinets that have a latch to prevent these items from flying out

    4. Curtains and blinds: good to keep closed at night in avoid flying glass in the event that the windows shatter

    5. Appliances: retain with straps and hooks

    6. Outdoors: secure furniture and accessories. It is a good habit to close any outdoor umbrellas when not in use.

    7. Landscaping: regularly remove any dry debris and create a perimeter around your home in case of a fire.

    Even though we hope that a major disaster will never strike we would hate for something to happen and not be prepared. It is always better to be safe rather than sorry.  You may have to put some time and effort into preparing now, but you’ll be glad you did. 

    1 - 4 - 8 SERVPRO Response

    5/11/2020 (Permalink)

    We understand there is no such thing as a small emergency when it impacts your home, business or revenue loss. Timely mitigation is key to minimizing damage and getting your life or business back to normal. Don’t panic – call SERVPRO of East Riverside City first! Here’s why.

    1-4-8 Response

    SERVPRO’s 1-4-8 service response guidelines  ensures timely communication and response to minimize your loss.

    • 1 – Within 1 hour of loss notification a SERVPRO professional will contact you, the tenant or property management to arrange a service call appointment.
    • 4 – Within 4 hours of loss notification a SERVPRO professional technician will be onsite to start mitigation (the dry-out process).

    Our technicians will communicate their assessment of the loss with you, whether you're the owner or property manager, in detail before beginning the mitigation process. Restoration services can include moisture detection, water extraction, dehumidification and content inventory and manipulation. We want our customers to be aware of and agree to all of these components before any work is started.

    • 8 – Within 8 hours of loss notification a SERVPRO professional will communicate to you, the homeowner or the property manager (or other point of contact, such as your insurance company) with the status of the loss and scope of the work needed.
    • As vendors with most major insurance companies our team will communicate directly with your adjuster, leaving one less thing for you to worry about. 

    We understand your family or business wants to make things "Like it never even happened," as soon as possible. Thus, we strive to complete all jobs in a timely manner.  Our use of electronic claims reporting allows us to transfer information quickly and efficiently to the various parties involved, including your insurance company.

    We hope you never have to call a restoration company, but if you do we hope you’ll call SERVPRO of East Riverside City.

    Is your business protected?

    5/4/2020 (Permalink)

    According to the Federal Emergency Management Agency (FEMA), 40% of businesses DO NOT  REOPEN after a disaster and another 25% FAIL WITHIN ONE YEAR. The United States Small Business Administration shows similar statistics indicating that over 90% of businesses fail within 2 years after suffering a disaster.

    Most business owners focus on protecting their businesses from earthquakes, floods and fires. However, the smaller incidents can be just as catastrophic such as burglary or water damage. These can result in immense losses due to damage and lost business.

    What can you do to survive?

    To survive, business owners must prepare for emergencies and take steps to prevent or, at the very least, minimize the effect of disasters. The first step is to be aware of the condition of your building. Document existing problems such as any and all wall cracks or plumbing issues and when repairs are made. This allows you, as the owner, to keep up with necessary repairs and maintenance before it becomes a problem. This will allow your employees to stay calm and productive, knowing that the building is safe and sound.

    The second step is to have a Disaster Preparedness Plan. Have copies of your Plan in areas easily accessible to all employees with a list of emergency contacts, shut-off valves for gas and water as well as any other important contacts or documents. SERVPRO of East Riverside City can help you prepare an Emergency Ready Program (ERP) which will contain the above necessary information at no cost to you. 

    Tools for Every Job

    3/3/2020 (Permalink)

    The water you don't see can be the biggest problem. Even a small water loss has the potential to cause serious issues over time. The key is to handle every water problem as a real threat to your property. We have the equipment, training and experience to find and dry unseen water before secondary damage occurs. 

    Here are some of the tools SERVPRO of East Riverside City uses to detect moisture:

    1. Thermal Camera - detects the temperature of objects allowing us to spot the cooler wet areas of hard to reach areas or to see behind drywall for possible damage. 
    2. Moisture Meters - used to determine the actual moisture content of various materials.
    3. Non-Destructive Moisture Meter - sends deep signals that penetrate to detect elevated moisture through most covered materials without having to damage or puncture the material. 
    4. Thermohygrometer -  measures temperature and relative humidity, which helps to create an environment most conducive to drying. (not pictured)

    Experience You Can Trust

    3/3/2020 (Permalink)

    The owners of SERVPRO of East Riverside City had over 35 years of construction and business experience before they joined the more than 17,000 other SERVPRO franchise locations. The benefit to you as a homeowner or business owner is the assurance and reliability of a large corporation with a "mom and pop" feel. 

    Our team is dedicated to being transparent, honest and as helpful as possible. The mitigation and restoration process is not something that most homeowners have dealt with before and we understand how overwhelming and confusing the whole process can be. From the first call to the last, our team is ready to walk you through each step of the process.

    So if you experience a disaster in your home or business, don't panic - call SERVPRO of East Riverside City. We are here to help.